> ## Documentation Index
> Fetch the complete documentation index at: https://docs.sentivue.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Plans and usage

> How SentiVue Talk plans, metering, and overage billing work

SentiVue Talk bills by the **minute of connected call time**. Every plan includes a monthly allowance; minutes are drawn from that allowance as calls happen, and anything beyond it is billed as overage at the end of the cycle.

## Plans

| Plan     | Monthly commitment | Talk (included) | Talk (overage) | Translate (included) | Translate (overage) |
| -------- | ------------------ | --------------- | -------------- | -------------------- | ------------------- |
| Standard | \$500              | \$0.125/min     | \$0.16/min     | \$0.25/min           | \$0.32/min          |
| Growth   | \$2,000            | \$0.08/min      | \$0.10/min     | \$0.16/min           | \$0.20/min          |
| Scale    | \$6,000            | \$0.06/min      | \$0.075/min    | \$0.12/min           | \$0.15/min          |

Need higher volume or custom terms? Contact us from the [Plans](https://app.sentivue.com/talk/plans) page.

## How metering works

There are two metered products:

* **Talk** — standard workflow time
* **Translate** — time spent on a [translated call](/talk/voice-agent/tools/call-transfer), billed at the translate rate

Both draw from the **same monthly allowance**. Your allowance is not split between them — a Growth plan gives you \$2,000 of credit that either product can consume at its own per-minute rate.

<Note>
  Calls are metered per second, then billed per minute. Calls shorter than **5 seconds** are never billed.
</Note>

### Included vs overage rates

While you still have allowance remaining, minutes are charged at the **included** rate. Once the allowance is spent, further minutes are charged at the **overage** rate for that product.

## Overage

When your allowance runs out, calls keep working. The additional usage accrues and appears as a single **usage overage** line on your next invoice, charged at the overage rate.

<Warning>
  Unused allowance does **not** roll over. Each renewal resets your allowance to the plan commitment.
</Warning>

## Viewing your usage

Open [Billing](https://app.sentivue.com/talk/billing) to see:

* **Balance** — how much of your allowance remains
* **This cycle** — Talk minutes, Translate minutes, and accrued overage
* **Activity** — a per-call receipt showing duration, rate, and amount

## Changing plans

Plan changes take effect at your **next renewal**, not immediately. There is no mid-cycle proration. You can cancel a pending change from the Billing page before the renewal date.

## Payment failures

If a payment fails, calls stop until the invoice is paid. There is no grace period. Once payment succeeds, service resumes automatically.

<Note>
  An organization without an active subscription cannot place or receive calls.
</Note>