> ## Documentation Index
> Fetch the complete documentation index at: https://docs.sentivue.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Vobiz

> Configure Vobiz for voice communication in SentiVue Talk

## Overview

Vobiz is a cloud-based telephony service provider that offers global reach with competitive pricing. SentiVue Talk's Vobiz integration provides reliable voice connectivity for your conversational AI agents.

## Prerequisites

Before setting up Vobiz integration, you'll need:

* A [Vobiz account](https://vobiz.ai)
* Auth ID and Auth Token from your Vobiz dashboard
* A Vobiz **Application** (optional — leave the field blank in SentiVue Talk and we'll auto-create one for you on save, with the `answer_url` pre-set)
* At least one Vobiz phone number

## Configuration

### Step 1: Get Vobiz Credentials

1. Log in to your Vobiz dashboard
2. Find your **Auth ID** and generate an **Auth Token** for API access
3. (Optional) Navigate to the **Applications** section and create (or open) the application you'll use with SentiVue Talk, then copy its **Application ID**. Skip this if you want SentiVue Talk to auto-create the application for you on save.
4. Navigate to **Phone Numbers** and copy the numbers you plan to use

### Step 2: Configure in SentiVue Talk

1. Navigate to **/telephony-configurations** and click **Add configuration**
2. Select **Vobiz** as your provider
3. Enter your credentials:
   * Auth ID
   * Auth Token
   * Application ID — *optional*. Leave blank and SentiVue Talk will auto-create a Vobiz Application on save (with the `answer_url` already configured) and store its Application ID on this configuration.
4. Click **Save Configuration**
5. Open the configuration you just created and add at least one **phone number** (with country code in E.164 format, e.g. `+1234567890`). The default caller ID is used for outbound calls.

   <Note>
     If SentiVue Talk auto-created the Vobiz Application for you, you still need to attach your Vobiz numbers to that application in the Vobiz Console under
     **Applications**. The auto-created application is named
     `sentivue-<random>` — its Application ID is shown on the saved configuration.
   </Note>

### Step 3: Test Your Configuration

1. Create a test workflow
2. Click "Call" to verify connection
3. Check call logs for successful connection

## Inbound Calling Setup

Vobiz numbers don't carry an `answer_url` directly — the URL lives on a Vobiz **Application**, and each number is linked to one application. **When you save an inbound workflow on a phone number, SentiVue Talk automatically pushes the webhook URL to your Vobiz Application's `answer_url`** (provided the credentials are correct). If SentiVue Talk auto-created the application during configuration save, the `answer_url` is already set and this push is a no-op.

### Step 1: Link the Phone Number to Your Vobiz Application

1. Log in to your Vobiz Console and open the **Applications** section
2. Edit the application whose ID you configured in SentiVue Talk
3. Attach the phone number you want to use for inbound calls
4. Save

### Step 2: Assign an Inbound Workflow to the Phone Number in SentiVue Talk

1. Go to **/telephony-configurations** and open your Vobiz configuration
2. In the **Phone numbers** section, edit the number that should receive inbound calls
3. Set its **Inbound workflow** to the agent that should answer
4. Save

### Step 3: Verify the Answer URL on the Vobiz Application

1. Open your Vobiz Console and navigate to **Applications**
2. Open the application whose ID you configured in SentiVue Talk
3. Confirm:

   * **Answer URL** is set to: `https://app.sentivue.com/talk/api/v1/telephony/inbound/run`
   * **Answer Method** is `POST`

   SentiVue Talk sets this automatically when you save the inbound workflow.

   Every number linked to the application shares this one URL. Calls still reach the right agent, matched on the number they came in on.

   If the field is empty or shows something else, the auto-push failed — usually a wrong Auth ID/Token or Application ID. Paste the URL in yourself, set the method to `POST`, and save.

### Step 4: Verify Setup

* Confirm the phone number is attached to the same Vobiz Application whose ID you configured in SentiVue Talk
* Confirm the number exists in your SentiVue Talk telephony configuration with an **Inbound workflow** assigned

### Test Inbound Calling

1. Call your configured Vobiz phone number from another phone
2. Verify your SentiVue Talk workflow answers and responds
3. Check call logs in both SentiVue Talk dashboard and Vobiz dashboard

## Call handling setup

Vobiz numbers use the **Standard** setup: calls reach your agent through Vobiz's voice webhook. This supports inbound calls, outbound calls, and cold transfer.

Warm transfer and live translation need the **Advanced** setup, which is currently available on Twilio only. Support for Vobiz is in progress.

## Troubleshooting

<AccordionGroup>
  <Accordion title="Invalid phone number error">
    Ensure phone numbers include country code in E.164 format: `+1234567890`
  </Accordion>

  <Accordion title="Authentication failed">
    * Verify Auth ID and Auth Token are correct
    * Check for extra spaces in credentials
    * Ensure credentials haven't been regenerated in Vobiz dashboard
  </Accordion>

  <Accordion title="Webhook requests failing">
    * Confirm your Auth Token matches exactly
    * Confirm the application's **Answer URL** is exactly `https://app.sentivue.com/talk/api/v1/telephony/inbound/run` with method `POST`
    * Check the application's logs in your Vobiz dashboard: they record the response to each webhook attempt
  </Accordion>

  <Accordion title="No audio on calls">
    * Confirm the number is attached to the application you configured in SentiVue Talk
    * Review the call in your SentiVue Talk call logs for errors
  </Accordion>

  <Accordion title="Inbound calls go to voicemail or aren't answered">
    * Verify the phone number is linked to the same Vobiz Application whose
      ID you configured in SentiVue Talk - Confirm the called number exists in your SentiVue Talk telephony configuration and has an **Inbound workflow** assigned
    * After assigning the inbound workflow, confirm SentiVue Talk successfully
      updated the application's `answer_url` (no warning shown on save) - Check the application's logs in your Vobiz dashboard: they record the response to each webhook attempt, which tells you whether the call reached SentiVue Talk at all
  </Accordion>

  <Accordion title="Voice agent doesn't respond to inbound calls">
    * Confirm the phone number has an **Inbound workflow** assigned in
      /telephony-configurations - Check webhook signature validation is working (Auth Token in SentiVue Talk matches Vobiz dashboard) - Confirm the application's **Answer URL** still points at `https://app.sentivue.com/talk/api/v1/telephony/inbound/run` - Review call logs for error messages
  </Accordion>
</AccordionGroup>

## Best Practices

* Test your configuration with a single call before running campaigns
* Monitor Vobiz dashboard for usage and billing
* Keep your Auth Token secure and rotate it periodically
* Use a dedicated Vobiz Application for SentiVue Talk so the shared `answer_url` doesn't conflict with other systems