Vobiz

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Overview

Vobiz is a cloud-based telephony service provider that offers global reach with competitive pricing. SentiVue Talk’s Vobiz integration provides reliable voice connectivity for your conversational AI agents.

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Prerequisites

Before setting up Vobiz integration, you’ll need:

• A Vobiz account
• Auth ID and Auth Token from your Vobiz dashboard
• A Vobiz Application (optional — leave the field blank in SentiVue Talk and we’ll auto-create one for you on save, with the answer_url pre-set)
• At least one Vobiz phone number

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Configuration

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Step 1: Get Vobiz Credentials

1. Log in to your Vobiz dashboard
2. Find your Auth ID and generate an Auth Token for API access
3. (Optional) Navigate to the Applications section and create (or open) the application you’ll use with SentiVue Talk, then copy its Application ID. Skip this if you want SentiVue Talk to auto-create the application for you on save.
4. Navigate to Phone Numbers and copy the numbers you plan to use

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Step 2: Configure in SentiVue Talk

1. Navigate to /telephony-configurations and click Add configuration
2. Select Vobiz as your provider
3. Enter your credentials:
   • Auth ID
   • Auth Token
   • Application ID — optional. Leave blank and SentiVue Talk will auto-create a Vobiz Application on save (with the answer_url already configured) and store its Application ID on this configuration.
4. Click Save Configuration
5. Open the configuration you just created and add at least one phone number (with country code in E.164 format, e.g. +1234567890). The default caller ID is used for outbound calls.
   If SentiVue Talk auto-created the Vobiz Application for you, you still need to attach your Vobiz numbers to that application in the Vobiz Console under Applications. The auto-created application is named sentivue-<random> — its Application ID is shown on the saved configuration.

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Step 3: Test Your Configuration

1. Create a test workflow
2. Click “Call” to verify connection
3. Check call logs for successful connection

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Inbound Calling Setup

Vobiz numbers don’t carry an answer_url directly — the URL lives on a Vobiz Application, and each number is linked to one application. When you save an inbound workflow on a phone number, SentiVue Talk automatically pushes the webhook URL to your Vobiz Application’s answer_url (provided the credentials are correct). If SentiVue Talk auto-created the application during configuration save, the answer_url is already set and this push is a no-op.

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Step 1: Link the Phone Number to Your Vobiz Application

1. Log in to your Vobiz Console and open the Applications section
2. Edit the application whose ID you configured in SentiVue Talk
3. Attach the phone number you want to use for inbound calls
4. Save

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Step 2: Assign an Inbound Workflow to the Phone Number in SentiVue Talk

1. Go to /telephony-configurations and open your Vobiz configuration
2. In the Phone numbers section, edit the number that should receive inbound calls
3. Set its Inbound workflow to the agent that should answer
4. Save

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Step 3: Verify the Answer URL on the Vobiz Application

1. Open your Vobiz Console and navigate to Applications
2. Open the application whose ID you configured in SentiVue Talk
3. Confirm:
   • Answer URL is set to: https://app.sentivue.com/talk/api/v1/telephony/inbound/run
   • Answer Method is POST
   SentiVue Talk sets this automatically when you save the inbound workflow. Every number linked to the application shares this one URL. Calls still reach the right agent, matched on the number they came in on. If the field is empty or shows something else, the auto-push failed — usually a wrong Auth ID/Token or Application ID. Paste the URL in yourself, set the method to POST, and save.

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Step 4: Verify Setup

• Confirm the phone number is attached to the same Vobiz Application whose ID you configured in SentiVue Talk
• Confirm the number exists in your SentiVue Talk telephony configuration with an Inbound workflow assigned

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Test Inbound Calling

1. Call your configured Vobiz phone number from another phone
2. Verify your SentiVue Talk workflow answers and responds
3. Check call logs in both SentiVue Talk dashboard and Vobiz dashboard

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Call handling setup

Vobiz numbers use the Standard setup: calls reach your agent through Vobiz’s voice webhook. This supports inbound calls, outbound calls, and cold transfer. Warm transfer and live translation need the Advanced setup, which is currently available on Twilio only. Support for Vobiz is in progress.

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Troubleshooting

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Best Practices

• Test your configuration with a single call before running campaigns
• Monitor Vobiz dashboard for usage and billing
• Keep your Auth Token secure and rotate it periodically
• Use a dedicated Vobiz Application for SentiVue Talk so the shared answer_url doesn’t conflict with other systems