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A connection holds the credentials for one provider account. You add it once and every workflow in your organization can use it. Credentials live here and nowhere else. On Model Configurations you pick which model, voice, and language to use — not which key authenticates the call.

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What belongs in a connection

Whatever identifies the account. Most providers ask only for an API key; some need one extra detail:

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One connection can drive several services

Providers often cover more than one part of the pipeline. A single OpenAI connection can power the language model, the voice, and the transcriber — you do not add it three times. You can turn individual services off on a connection if you want it used for some but not others.

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Adding a connection

  1. Go to Connections in your dashboard.
  2. Choose a provider.
  3. Fill in the fields and save.
Some providers are checked against the vendor as you save, so a bad key is caught straight away. Others are only stored, and a wrong key first shows up on a live call — each provider’s page says which. Place a test call after connecting either way.

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Connection states

You can re-test a connection at any time from its row.

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Staying healthy

SentiVue Talk re-checks every connection daily and emails you when one starts failing, so an expired key surfaces before it takes down your calls. If a provider rejects a live call, the connection is marked failed straight away. You get one email about it, not one per affected call — and only after SentiVue Talk re-checks the credentials itself, since a provider having a bad hour should not send you an alert about a key that is fine.

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Multiple accounts with one provider

You can add more than one connection per provider, each with its own label. Use this to separate environments, teams, or billing accounts. Renaming is safe.

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Removing a connection

Delete it from its row. Move any workflow using it to another connection first, since a workflow left pointing at a deleted connection has no credentials to run with.

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Provider setup guides

Language models

Providers that generate the agent’s responses

Voices

Providers that turn responses into speech

Transcribers

Providers that turn speech into text

Realtime

Speech-to-speech providers that replace all three

Avatars

Providers that add video to a web call