What you need
Both come from one IAM access key pair.
Getting your credentials
- Sign in to the AWS console and open Security credentials for the IAM user you want SentiVue Talk to use.
- In the Access keys section, choose Create access key. A user can hold two keys at most — delete one first if the button is greyed out.
- Choose Other as the use case, then Next.
- Choose Create access key.
- Copy the access key ID and the secret access key, or download the
.csv. This is the only time the secret is shown — if you lose it, delete the key and create another.
bedrock:InvokeModel and bedrock:InvokeModelWithResponseStream on the models you intend to call.
Anthropic models additionally require a one-time use-case form, submitted once per account or AWS organization. Select an Anthropic model in the Bedrock console and complete the form before your first call — access is granted as soon as it is submitted.
Adding the connection
- Go to Connections and choose AWS Bedrock.
- Paste the access key ID and the secret access key.
- Save.
What you can select afterwards
Choose your models on Model Configurations. Language model — Bedrock uses IDs likeanthropic.claude-haiku-4-5-20251001-v1:0. Copy the ID exactly; a shortened value is not resolved. Browse them on AWS’s models at a glance page.
Which models a region serves differs — check regional availability before settling on one.
Completing the pipeline
Bedrock has no voice and no transcription. You also need:- A voice provider to speak the responses
- A transcriber to turn caller speech into text
Troubleshooting
The connection saved but every call fails on access denied
The connection saved but every call fails on access denied
The usual cause is the model not yet being enabled on your AWS account. Bedrock subscribes you through AWS Marketplace on the first invocation, and that fails silently if the IAM user lacks the
aws-marketplace permissions or the account has no valid payment method. Check both, then retry — a subscription can take a couple of minutes to complete, during which calls keep failing. For Anthropic models, confirm the one-time use-case form has been submitted for the account.A model I entered is not found
A model I entered is not found
Copy the model ID exactly as AWS lists it, including the provider prefix and the trailing version, as in
anthropic.claude-haiku-4-5-20251001-v1:0. If the ID is correct, the model may not be served in the region your account is calling — availability differs by region. Check the model on AWS’s models at a glance page.The credentials are rejected on a call
The credentials are rejected on a call
Confirm the secret access key was copied whole — it is shown once at creation, and a truncated or re-typed value fails authentication. Check the key is still Active in IAM and has not been deleted or rotated. A key that authenticates but is denied on Bedrock is missing
bedrock:InvokeModel and bedrock:InvokeModelWithResponseStream rather than being invalid.Calls worked, then started failing
Calls worked, then started failing
Check whether the access key was deactivated, deleted or rotated in IAM, or the IAM user’s permissions narrowed. Also check the AWS account for a billing hold — an account with no valid payment method loses Bedrock access without any change on your side.