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An avatar adds video to a web call. The caller sees an animated presenter instead of a plain voice widget. It supplies the video only — the agent still speaks with whichever voice provider the workflow uses.

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Supported providers

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Turning it on

Two steps, in two places. 1. Pick an avatar. Open the Avatar step on Model Configurations, choose a provider, then choose the avatar. Works in the global configuration and as a per-workflow override, in both standard and realtime mode. 2. Switch it on where the call starts. Configuring a provider is not enough on its own. Each place a web call can begin has its own toggle:
  • Embed — the workflow’s embed dialog, for calls from your site
  • Demo links — the demo’s settings, for a shareable link. See Demo Links
  • Test panel — Use avatar in the test call, in the workflow’s Settings
Each is independent. Turning the avatar on for an embed does not turn it on for the test call.
Avatars are web-only. A phone call has no video, so the setting has no effect there.
Credentials come from a connection, same as any other provider.