Conversation
Start Call
Opens the call and sets how the agent greets the caller
Agent
Holds the prompt that drives one step of the conversation
Global
A prompt appended to every other node
End Call
The agent’s final message before hanging up
Around the call
API Trigger
Starts outbound calls from an external system
Webhook
Sends the result of a run to your own systems
QA
Scores calls automatically after they end